Business Analytics

Invested or Indebted: Ex ante and Ex post Reciprocity in Online Knowledge Sharing Communities

This paper develops and studies two different types of reciprocity: ex post and ex ante reciprocity and how they affect users' knowledge contribution.

Analyzing the Online Word of Mouth Dynamics: A Novel Approach

This paper puts forward a novel approach to deal with unstructured data under social media context.

Face Prediction for Cosmetic Surgeries

This paper adopts generative adversarial networks to perform face prediction.

Online Diaries and Professional Service

This paper studies a novel form of eWOM, online diaries.

When More is Less: The Effect of Add-on Insurance on the Consumption of Professional Services

This paper studies a risk-reduction strategy and its spillover effects.